The next likemind will be Friday, October 16, 2009 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more information on likemind, you can read this great article on likemind from the New York Times.

No RSVP is required. You are also welcome to join the likemind Chicago Facebook group.

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Dunkirk has a new mailing address. Effective immediately, post mail and packages can be sent to:

Dunkirk Systems, LLC
17 E. Monroe St., Suite 120
Chicago, IL 60603-5608 US

Our phone number remains the same, as does our Web site and email addresses.

You may be wondering why the immediate change. As many entrepreneurial companies do, Dunkirk has had its mailing address at a UPS Store. This has worked very well for us for over 3 years. But after a change in management, service went downhill at an accelerated rate that it effected the level of business at the store, and we just got informed it is shutting down next week! Fortunately we had an option, and have a new mailing address at a different UPS Store, one with a different franchisee and one that comes on high recommendation from customers.

Now it’s back to changing our address everywhere…

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Announcements • Business • (2) Comments • Permalink

Ah, the days when you didn’t have to pay extra to check bags onto a flight. Just about every US carrier, with the notable exception of Southwest, now charges for checking the 1st 2 bags onto your flight. Where you can pay the bag fee at the airport when you check-in, some airlines have integrated payment into their online check-in process. One such airline is AirTran. In their case, they simply hacked existing Web functionality to do so, and along the way insulted me for checking a bag onto my flight.

As I checked in for my most recent flight online, I was prompted to select the number of bags I was to check. I selected 1, and clicked the button to continue. On the next page, I was surprised to see the Web page title – pay for excess bags – as you can see below.

The following image is a crop of the page title.

What? This is not an excess bag, it is my only bag! As someone who builds Web sites, I know why this is the way it is and what their developers did. They simply changed the threshold value for what is an “excess” number of bags from 3 to 1 – remember, AirTran and other airlines used to allow you to bring your 1st 2 bags for no additional charge. Where the functionality works fine, by not changing the words on the Web page, AirTran is being misleading, not to mention snarky. And it doesn’t end with the page title – look at the label of the submit button, which I have cropped below.

As you can see, it is labeled “purchase bags.” I am not acquiring a new bag, I am paying a fee, and one which to begin with I don’t want to. Please don’t sugar-coat the messaging, as it would be better to simply label the button as “submit” or “continue” rather than to attempt to be creative.

I fault this with the AirTran Web site product manager or whoever in their marketing department is the business owner of the Web site. Don’t blame the techies here, as it functions correctly, and that’s probably all they care about.

This is a good example of not knowing about what your customers look at everyday. Print out all of the pages of the Web site and put them on posterboard if need be, so that when a change is required, the function as well as the form are in sync.

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Business • (4) Comments • Permalink

Here’s your opportunity to get a great domain name - redmug.com. I have decided to sell this domain name, and am using Bido.com, the social domain name auction service. You may recall a few weeks back I was a guest speaker during a domain name live auction. Now I will be sitting on the sidelines watching as redmug.com goes on the auction block.

Redmug.com can have many uses. As pictures, it can refer to mugs that are red, or for a more general application to coffee or travel mugs. The word “red” in itself is very common on Internet-based businesses. Plus mug has other meanings, including your face.

There is no reserve for the auction of redmug.com , and the opening bud starts at US$28. The auction will be on Wednesday, September 16 at 2:00 pm ET, 1:00 pm CT. You must register with Bido to participate in the auction. Even if you’re just interested in watching it, the Bido site has some unique features, like the 2-step, secure login process, which rivals ING Direct, in my humble opinion.

See you at Bido on September 16, and bid early and often on redmug.com!

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Business • Domain Names • (0) Comments • Permalink

The next likemind will be Friday, September 18, 2009 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more information on likemind, you can read this great article on likemind from the New York Times.

No RSVP is required. You are also welcome to join the likemind Chicago Facebook group.

Did you enjoy reading this? You are welcome to subscribe to The Hot Iron by RSS feed or by email.

Announcements • Business • Technology • (0) Comments • Permalink