You Know What I Want

By Mike Maddaloni on Tuesday, February 06, 2007 at 07:48 AM with 0 comments

I find the office supply wars in Chicagoland mildly amusing. It may be the same in other areas – you tell me – but this is the first time I have been exposed to it.

Hailing from Massachusetts, I have shopped at Staples, which was founded in the Bay State, since they opened in the 80’s. Staples has dominated the northeast, even with the few OfficeMax stores that come into the area.

When I moved to the Windy City a couple of years ago, there were no Staples stores. Then they arrived, or should I say invaded. As I had a Staples Rewards card (their frequent shopping program) I was invited to their launch party, featuring a performance by Chicago’s own Mavis Staples. And for what seemed to be almost half a year, I was bombarded with general discount coupons (e.g. $5 off a $5 purchase) by guerilla marketers in the streets and by mail.

Prior to their arrival, I shopped at OfficeMax and Office Depot and I still have their respective frequent shopper cards. Therefore I am in their "systems" and they should have noticed that my purchases dropped and pretty much ceased. If so, you could have fooled me. I have yet to hear or receive anything from them to indicate this. How about a "we miss you" mailing with a general discount coupon or other incentives to bring me back? That would be my thinking, but not theirs. I get specific, low-discount coupons for items I am obviously not buying. Not to mention their lack of response to the general discount coupons I continue to get from Staples.

Or maybe OfficeMax and Office Depot do not have that kind of information on me, or they do but don’t know what to do with it?

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