The Hot Iron

A journal on business, technology and occasional diversions by Mike Maddaloni

Thursday, August 05, 2010

Linking To Content You Cannot Link To

screenshot of a hyperlinkBelieve it or not, there are times you want to directly link to something from your Web site but you cannot. Despite this, there are ways you can still promote what it is you want to link to.

What Possibly Are You Talking About?

The following are a few scenarios where you cannot directly link to something on the Web.

  • The publication’s Web site does not post its articles online
  • The publication’s Web site requires registration or payment to view the article
  • The article is no longer on the publication’s Web site

There are all real-life scenarios and have happened to clients as well as myself.

Credit Where Credit Is Due

Whenever you are referencing content belonging to someone else on the Web, it is always a good idea to get their permission. In some cases you may not be able to mention specifics, such as a company or publication name or even the title of the work or article, but you’ll want to find out as much as you can about what you can mention.

Here’s a real example, and names have been changed to protect the innocent. A client of mine wants to link to articles she writes for a cooking magazine on her Web site, and in some cases she even wants to republish full or partial copy from the article. The published does not post articles online, and does not want her to post any of the articles on her own site. However, she can mention the name of the magazine, issue date and number, article title and page number. She can even show a thumbnail of the magazine cover. In this case, we posted all of this information, plus the photo, with a link to the magazine’s Web site.

If, for example, the article is available online but only to online subscribers, we can still link to it, and below the link we can mention this is behind a login which requires signup and payment. This brief disclaimer will show goodwill to the magazine, all the while promoting the fact the client wrote in it.

Striving for the Win-Win

In-bound links to a Web site are always desired and welcomed by a site owner. Depending on your business relationship with a Web site may dictate how you can present a link to promote yourself with their name. If the situation arises, seek out the method where you can present the most you can, and as a result creating a win-win situation.


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Posted by Mike Maddaloni on 08/05/10 at 03:41 PM
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Friday, July 09, 2010

Goodbye To The M Show Podcast

The M Show logoIt is with some sadness that I listened to the last ever episode of The M Show today. For over 5 years, my friend John Wall hosted a cutting-edge, concise, 10 minute podcast around marketing news and information, sprinkled with a little entertainment news. But like all good things, this one is coming to an end.

John is also the co-host with Christopher S. Penn of Marketing Over Coffee, a weekly podcast about marketing online and offline, which as a result covers all aspects of business. Recorded weekly at a Dunkin Donuts in Natick, Massachusetts, it is a very successful show with thousands of listeners/subscribers. With its success, John’s focus has changed, and thus The M Show has become a reality of that change.

The M Show set a standard for the perfect podcast. It had lively music, short in duration, informative, well-edited and human. Many podcasts out there sound like a never-ending monologue or duologue. This style has been carried over to Marketing Over Coffee, though it is about 30 minutes in duration, but is still packed with useful information.

If you never listened to The M Show, the feed remains live. His post on the end of the show on his blog Ronin Marketeer sums up the show well. I was honored to be a guest on a number of shows, and one was recorded in my home office a few years ago when John was here in the Windy City at a conference. He has said something new will be coming down the pike, so watch the feed as I am sure it will be great!


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Posted by Mike Maddaloni on 07/09/10 at 04:00 AM
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Thursday, July 08, 2010

Next likemind Chicago on Friday July 16

likemind.chi logoThe next likemind will be Friday, July 16, 2010 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more information on likemind, you can read this great article on likemind from the New York Times.

No RSVP is required. You are also welcome to join the likemind Chicago Facebook group.


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Posted by Mike Maddaloni on 07/08/10 at 09:46 AM
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Saturday, June 26, 2010

My Takeaways From The Book OUIJA – For The Record

One of the most exciting aspects of the work I do with my Web consulting firm Dunkirk Systems, LLC is bringing a business or entity to the Web for the first time. A few months back I partnered with design studio Visible Logic, Inc. to launch the Web site for the new book OUIJA – For The Record by D. Lynn Cain. I have talked about the Web site here at The Hot Iron previously, as it is both an attractive and functional Web site, blog and forum.

What was unique about this project was I did not read the book before the Web site went live. Though I knew what the book was about, I didn’t know the full story. When I finished OUIJA – For The Record, I put down a fascinating story about a family who traveled to Afghanistan in the 1960’s as the result of sessions with an Ouija board. Seriously! Where the story may be somewhat far-fetched to some, my only comment to people is to get a copy of the book for yourself, read it, and then form your own opinion.

As with all books I read, including non-fiction and novels, I have a list of takeaways from OUIJA – For The Record, including:

Tell Your Story - Most all of us have a unique story to tell. It may not be about all of our life, perhaps a small period of time. Even if it is not truly unique there will be someone else interested in what you have to say for a variety of reasons. It may be best told as a blog post or straight to a bound book. But tell it.

People Need Something to Believe In - Whether you are always on the move or live a simple life, we all want something to believe in. In the case of the family in OUIJA – For The Record, what they believed in was that they needed to go to the Middle East. Whatever that something is, it may not be even something you are necessarily looking for. What did that wise British philosopher say about not getting what you want, but what you need?

OUIJA – For The Record was a good read about a family that could be your next door neighbor, or yourself. If you like stories about every day people, or even in the paranormal as the Ouija board was a key element in these peoples’ lives, I highly recommend you get a copy of this book.


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Posted by Mike Maddaloni on 06/26/10 at 02:37 PM
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Friday, June 25, 2010

Is Your Branding And Logo Easily Identifiable On Your Web Site

Editor’s Note – This post is in follow-up and support of The State of Your Web Site, a checklist from Dunkirk Systems, LLC which helps guide Web site owners to objectivity on the current state of their Web site. You can download a free, no obligation PDF copy at TheStateOfYourWebSite.com.

There is a reason for having a logo and branding. On the most basic level, it helps identify who you are to others. Whether you are the world’s largest razor blade company or the newest cupcake shop downtown, having a unique look and style and overall package of how you present yourself is important to your company. The same also holds for most all businesses, not to mention organizations and even individuals.

So why wouldn’t you extend this to your Web site? Before you ask yourself why I am asking this, think for a minute and you may recall a site or several where it was not readily clear who owned the Web site! Whether the logo or brand simply wasn’t there or obscured or someplace where it wasn’t expected, not having your brand prominent on your Web site can be a hindrance to your success online.

I believe in this so much that it is the #1 question asked on Dunkirk’s The State of Your Web Site checklist!

Why does this matter? Web visitors have a short attention span, and this has been proven with user testing. If within a few seconds a visitor to your Web site cannot determine whose Web site it is as well as find the information they are seeking, they may go elsewhere.

Making your logo prominent on your Web site and carrying through your branding to the Web site are not a matter of ego. You have invested in these, and they should be present on your Web site. Companies of all sizes may have Web standards developed along with their branding and logo to help guide this. In the absence of this, working with a graphic designer who understands the importance of branding – ideally the same designer who created your brand and logo – will help extend it to the Web.

By doing so does not mean your Web site will lack creativity. A creative designer will be able to prominently incorporate your brand and logo into your Web design! I have seen cases where the logo is “buried” somewhere in the Web site or landing page in the name of creative design. Buried can be defined as the logo being modified to fit the design but lose qualities unique to it, aligned to the right or bottom of the Web page so it is not readily seen “above the fold” of the Web page or simply left off. A balance must be struck to reinforce who you and your firm are with a great design.

A final tip is to make your logo a clickable link to your home page. It is common practice to make your logo a fast-track to the top of your Web site.

Ensuring your brand and logo are easily identifiable on your Web site is one step towards improving The State of Your Web Site.


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Posted by Mike Maddaloni on 06/25/10 at 04:00 AM
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Wednesday, June 23, 2010

Dunkirk Systems, LLC Releases The State Of Your Web Site – A Self-Assessment Checklist

image of The State of Their Web SiteDo you know The State of Your Web Site?

From a client or prospect meeting to a summer picnic, I am involved in many conversations about Web sites. Some people brag about how much they love their Web sites. On the obvious flip-side, many say they hate their Web site. As the conversation flows to some depth, I often find in most cases people cannot quantify what it is they like or dislike about the Web site. By quantifying. I am referring to elements of a Web site which may be working or not working for the site owner, but no specific knowledge of which ones and their status.

In short, they do not know The State of Their Web Site.

To help add clarity and guide change to a Web site, my Web consulting firm Dunkirk Systems, LLC has developed The State of Your Web Site. It is a free, no obligation self-assessment checklist where a non-technical owner of a Web site can review the 34 questions on the checklist and move toward an objective answer to this question. You can download a PDF copy for free at TheStateOfYourWebSite.com.

Emphasis On The Non-Technical Owner

One goal of The State of Your Web Site is to help the non-technical owner of a Web site. Why? From our experience at Dunkirk, which includes my own personal experience with developing software for over 20 years, most “owners” of a Web site or any business application is they are not technical. They may understand technology, but they are most likely not programmers or technicians. Despite this, it doesn’t mean you cannot recognize issues or opportunities for improvements with your Web site. These questions are at a level where if the answer is not known or found to be at issue, a more thorough check by a technician can be made to gain its scope and make a recommendation.

Focus On Business, Content and Design

The checklist is broken into 3 categories – business, content and design – and each has specific questions related to these areas, and of course all can be answered from a non-technical aspect. The idea was where you could place this checklist in front of you, go through each question and navigate through your Web site to see whether you can check it off or not. These are not trick questions – they are presented in a straightforward, objective manner. That being said, someone may not know what a question is asking, which is another opportunity to learn.

Get Your Copy and Learn The State of Your Web Site

There is no obligation or any requirement of your name and personal information to get a free copy of The State of Your Web Site checklist. Feel free to pass along the link to your friends or colleagues, or simply send them a copy of the checklist! But once you use it, you may have questions on some or all questions presented, not to mention you may be ready to take the checklist to the next level and want an detailed Web site assessment. We do have a contact form on the checklist landing page where you can contact Dunkirk, or you can use the contact form on our Web site at DunkirkSystems.com.

In-Depth Converation On Each Question to Follow

Going forward, I will feature in-depth conversation on each question on the checklist here on The Hot Iron. I welcome your questions and comments on each. Together, we can all have a firm grasp on The State of Your Web Site.


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Posted by Mike Maddaloni on 06/23/10 at 04:00 AM
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Tuesday, June 15, 2010

Chicago Blackhawks Exemplify Entrepreneurial Spirit

photo of Tiffany & Co. storefront with Chicago Blackhawks jerseyGo Blackhawks! That, and many other cheers have been rippling through the Chicagoland area the past few months, as the NHL Blackhawks played hard to the ultimate prize, the Stanley Cup. As a one-time pro-hockey fan, I was swept up in the momentum and was there cheering along with everyone else. You know everyone was caught up in the Blackhawks when venerable institutions like Tiffany & Co. even sported the red and black on their storefronts, as pictured!

The ascent of the team is not just one for the sports chronicles, but for the business storytelling as well. Just a few years ago, nobody would have thought the team would even sellout a game, let alone win it all. Attendance was low, games were not on TV, the team owner was known for many years as “Dollar” Bill Wirtz, and their record reflected all of this.

Then Mr. Writz died, and his son, Rocky, inherited the hockey club. It seemed like it was within days of his death that his offspring was trying to get games on local television, and a handful of games were broadcast for all to see, something his father never believed in. One-by-one changes were taking place – among them a new team president and signing young players like Jonathan Toews and Patrick Kane. The team adopted a mantra of “One Goal” – the play on words meaning everything they did was to win the Stanley Cup. And low and behold, as I write this it is now traveling back from LA with members of the team after an appearance on The Tonight Show with Jay Leno.

Over the course of the last few years I have followed both sides of the team. In numerous interviews Rocky Wirtz talked about changing the culture of the organization, focusing on the fans and selling and marketing the team. What I heard was almost deja vu to me, sounding much like the transformation of the New England Patriots in the 90’s. Within a few years after Robert Kraft bought the team, they were in the Super Bowl, albeit a losing effort to the Packers. But the whole organization pressed on, both on and off the field. Today 3 Super Bowl banners hang within Gillette Stadium, which replaced the outdated-from-day-one Foxboro Stadium. And though I didn’t follow the story as closely with the Boston Celtics, they are now playing for their second NBA title since new ownership took over the team in the last decade.

Even though you are a pro sports team, just because you are there does not mean people will be interested. This is what happened with me, as I lost interest in the Boston Bruins over the years because of detached ownership and what seemed to be more attention to managing the bottom line than to winning. Granted, the Bruins have done well over the last few years, probably due to the son of the out-of-town owner of the team actually being in Boston. Where I wish them well, my heart and allegiance have transferred to another of the Original Six hockey teams.

The rise of the Blackhawks is inspiring on a lot of fronts, including business. It says there is hope for all of us if the commitment is there. Granted, according to Rocky Wirtz the team is currently losing money, but the long-term affects of this championship season have yet to play out. A look at the growing Patriot Place, which now surrounds Gillette Stadium, is a testament to that. With what looks like a solid organization, there’s no reason they cannot achieve their “One Goal” next season too.


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Posted by Mike Maddaloni on 06/15/10 at 11:31 AM
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Thursday, June 10, 2010

A Horrendous Unusable Email Address

IT departments are often criticized for thinking only of technology and not about the end users in an organization. Where IT can be an easy target, in many cases the critique is correct. Here’s a perfect example in the form of following technical standards and missing the goal the technology is to be used for.

photo of Disney Store sign in ChicagoThe other day I was walking through Block 37, a retail complex in Chicago’s Loop, and saw a sign as shown in the accompanying photo. The Disney Store is going to open in one of the many available retail spaces, confirming what I had read in the local media. As is often the case with a retail “coming soon” sign, there was a call for people to work at the forthcoming store, or as Disney calls it, a casting call. Though I was not interested in working there, I read the sign nonetheless, and almost choked when I got to the end of it, reading aloud at this point the email address listed, as shown in detail below.

photo of horrendous unusable Disney email address

If you cannot read the email address in the photo, it is: .(JavaScript must be enabled to view this email address). Yes, this is correct. I have seen complicated email addresses in my life, but this one by far is the worst I have ever seen!

This email address is far from usable, and is prone to all kinds of misspellings and mistyping errors. From a usability standpoint, it is anything from memorable. If someone is walking by the sign and doesn’t have a pen or any other way to write it down or enter into a mobile device, forget the possibility of remembering it. From a data-entry perspective, an email address with mixed case and 5 periods will surely be typed incorrectly when used in an email address, or even if someone is jotting it in their device for later use. It is not known if the capital letters are case-sensitive or not.

This email address is more than likely in compliant with a corporate IT standard of The Walt Disney Company. Where that’s all well and good, marketing or HR should have stepped in and asked for a much more user-friendly email address. I did a quick search of domain names which could have been coupled with this email address, and disneyjobs.com and disneystore.com are names they already own, and have Web sites at them. An email address of .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address) could have worked. A new domain names like disneychicago.com could have been registered for a few dollars and have email redirected to the complicated address. Or forget email – a link to the Disney Jobs site may be the preferred method of getting prospective employees.

And all this criticism is coming from someone who has worked his entire career in computers! What is needed is IT leadership who understands people need to use the technology they build and support, and this should be a joint effort with marketing or HR to come up with a unique, short, memorable email address or Web site to entice people to email their resume for a position. Granted in this economy people who are looking for jobs will go to extraordinary means to get one. But why make them do more work than they – or anyone else – should?

For the sake of full disclosure (and to satisfy the FTC), I do own a few shares of Disney stock, which makes this even more embarrassing for me.


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Posted by Mike Maddaloni on 06/10/10 at 04:00 AM
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Tuesday, June 08, 2010

Next likemind Chicago on Friday June 18

likemind.chi logoThe next likemind will be Friday, June 18, 2010 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more information on likemind, you can read this great article on likemind from the New York Times.

No RSVP is required. You are also welcome to join the likemind Chicago Facebook group.


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Posted by Mike Maddaloni on 06/08/10 at 10:51 AM
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Monday, June 07, 2010

Start Everywhere

My favorite commercial on TV these days is from Dunkin' Donuts. I couldn’t find a video of it online, so I'll summarize it quick here - it opens with an overstuffed garage and a man and woman standing back looking at it. The woman asks, “where do we start?” and the man answers, “everywhere.”

Below is a screenshot I took literally from my TV.

screenshot of Dunkin Donuts Start Everywhere TV commercial

I like this ad as the garage sometimes resembles the work in front of me. In order to get to the meat of things, you just need to clear out some of the smaller things and the low-hanging fruits. As things clear, so may your view of the tasks at hand.

Good luck with your task list, and wish me luck on mine. Have a great week!


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Posted by Mike Maddaloni on 06/07/10 at 04:00 AM
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The Hot Iron strives to present unique content and perspective on business, technology and other topics by Mike Maddaloni, founder and president of Dunkirk Systems, LLC, an Internet consulting firm based in Chicago.

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