Residents of the state of Illinois were tossed out of the program back in 2011 upon the state’s passing of the Main Street Fairness Act. The law recognized affiliates of Amazon and other online companies, those who did not have a physical presence in Illinois, as the physical presence of those companies, and thus required purchases made through affiliate links and Web sites to be taxed with Illinois state tax. I wrote about this back then in an eloquent piece called Pat Quinn Screws Entrepreneurship In Illinois By Signing Amazon Tax Bill.
The intent of the law was to “level the playing field” – and I am quoting the politicians who supported it, including Illinois governor Pat Quinn – between brick and mortar stores across the state and online retailers, the latter who have been taking business from the former. Where the intent was good, the law did not do anything to make anything more fair for anyone. As quickly as Amazon dropped its affiliates, it never missed a beat in its own sales. Residents of Illinois were still buying from Amazon, and as a result choosing to not buy from local stores. It actually had a negative effect as people and businesses who were affiliates – from myself to other bloggers to coupon companies like Coupon Cabin – either lost money or were chased from Illinois to neighboring states like Indiana and Wisconsin. And as these people and companies pay taxes on their affiliate earnings, the state lost out on that tax revenue.
We're pleased to announce that the Amazon Associates program is again open to residents of the State of Illinois. We're now able to re-open the program because the Illinois State Supreme Court recently struck down legislation that had forced Amazon to close the program to residents of Illinois. Amazon strongly supports federal legislation like the Marketplace Fairness Act that’s now pending before Congress, which is the only constitutional way to resolve interstate sales tax collection issues.
Residents of Illinois who would like to participate in the Amazon Associates program can submit an application here:
Thanks for your past participation in the Amazon Associates program. We hope to see you again soon.
What it means to myself and others
The return of the program is definitely good news for those who run affiliate programs or are seeking to monetize their Web sites. The world of affiliate marketing is vast and, in my opinion, fascinating and too much to talk about in this post alone. For myself and this little corner of the Internet called The Hot Iron, I am certainly not looking at the return of the program as a cash cow. In the past links to products – namely books and electronics – were affiliate links to Amazon, and if anyone purchased them, I would get a percentage of the cost.
This is why I am welcoming back the program with what I found as a very beautiful piece of jewelry, let alone pricy. The affiliate earnings for this pendant would pay for a nice vacation, or a couple of months of my daughter’s daycare. I will admit I never got rich off the program in the past, and I don’t see myself doing so in the future, as links on The Hot Iron were never obtrusive and hopefully a compliment to the site.
I also welcome your thoughts and questions on Amazon Associates in the comments to this post. I am curious if the return of affiliate programs like this one will impact you or not, or if you even knew they went away to begin with.
This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.
Nine months ago I did something that, looking back now, was both a brilliant and educational moment in my life.
No, not “that!” Instead, I quit Facebook.
What did you say Mike, quit “the” social network” Yes, I did. I had thought about it for a while, and when I heard of other smart people I know also getting out of the closed ecosystem like my good friends Jen Hanen and CT Moore, I decided it was time for me to stop the madness myself.
And you read that correctly – I had been thinking about quitting Facebook for a while. Why? The reasons below are many. Blended together, they got me to cancel once and for all.
Quitting Facebook had nothing to do with any specific person, people or event. I did not do it in retaliation to anyone for any specific act. Rather, my decision was based on trends around how and what people communicate, actions that were moving in a direction by just about everyone who was using Facebook that I was connected with (and others who were friends of friends) that I did not like. I also count myself in with that grouping of people.
Even though I had amassed quite a large group of “friends” over the years, the quality of communications was not there, only the mass quantity of it. The fact I disconnected from them on Facebook doesn’t mean that I don’t like them, it was the pool we were all swimming in that I didn’t want to be in.
Too Much Information All The Time
Social media is all about sharing. But when everyone is sharing as much as they are, all the time, it can get overwhelming. I was getting drawn into Facebook and was spending too much time separating the wheat from the shaft to find relevant or useful information or engage in somewhat meaningful conversation. A visit to Facebook.com or the app on my mobile device was a time suck, as I was compelled to keep scrolling through until I found something of interest, even though many times I didn’t.
What I was sorting through was another matter altogether. They say that kids say the darnest things, well adults on Facebook are even worse. Just when I thought I had seen and read it all, I would read more and more detail that one wouldn’t normally post to the world, let along share in a whisper. Yet there it is, posted for all to see on Facebook.
One Hot UX Mess
To make matters worse, when Facebook went to the 2-column format, it became far too much for me. It was completely unusable, and compound that with the aforementioned volume of content and it makes for something I found very difficult to read and enjoy. Why subject myself to a (user) experience I did not like? I don’t visit some Web sites because of design and functionality flaws, so why should Facebook be any different.
One thing positive I will say about Facebook is the powerful engine behind that user experience. How often do you get a real error on Facebook? Years ago I attended a local conference and some developers from Facebook were there talking about the architecture of the site, and afterwards I had the opportunity to talk with them one-on-one. I was extremely impressed with their background, experience and the technology behind the site. How it was presented, at least to me, did not live up to what was powering it.
Living McLuhan’s Words
To me, Facebook lived to the letter of the words of Marshall McLuhan in that “the medium is the message.” I had written about this a couple of years ago in a post here on the Hot Iron titled Streaming Awareness By how I lamented about missing the birth of friends’ kids that were only announced over social media, and I never saw the original post. Needless to say, it continued. There were more I missed, though each time I did bring it to the parents’ attention my dismay – once it even compelled someone to send old-fashioned birth announcements by postal mail!
This changing of how we communicate feels almost like a cheapening of the interaction between people. Miss a small couple of word post on someone’s wall and you could miss out on seeing someone visiting town, and then the person who posted those few words thinks you are ignoring them. Yes, that happened to me once. Now I am not saying we all need to grab our quill pens, ink reservoirs and parchment paper and write long letters. Any tool of communication can be used wisely or poorly. Where changing your relationship status to “single” can inform the world of a divorce or major break-up, there are certainly classier, more tasteful ways to do so.
There was at least one time when Facebook put in a chance to only display the posts of people you recently communicated with. Huh? Yes, so if I was communicating a lot with 20 people, I would predominantly see the posts from them, and anyone else I may not see at all. When I heard about this I was shocked and undid the setting, and low and behold I was hearing from everybody, as I should be. It’s one thing if I make such a setting change, but I certainly don’t want someone telling me what I read and do not read.
And Now A Word From Our Investors
I will certainly not say that I predicted the snooping and tapping of electronic messaging on networks and social media sites by the US government. When I read the article in Time magazine when Mark Zuckerberg was named Person of the year in 2010, there is a direct mention about US FBI Director Robert Mueller walking in on the interview -. Why was the FBI Director at Facebook headquarters? I’ll leave it at that – read the article for yourself.
Nobody Seemed To Notice
Over the last 9 months, I have only heard from 3 people who said they tried to reach me on Facebook but could not find me. There were some that I told about my decision, and I certainly mentioned it more than once on Twitter. I had changed my Facebook picture and banner to the image at the top of this post, but once thing I did not do was inform people through Facebook that I was going to quit. Why? More so out of curiosity if anyone would realize I was no longer in their “stream” of consciousness. This experiment in social media was correct, but sad in its own right.
Don’t Call Me Anti-Social (Media)
Though I am not on Facebook, I am not shying away from social media. I am on Twitter @thehotiron, and this blog is my primary channel for longer form writing, longer than 140 characters anyway.
I have been drawn to Twitter because of its simplicity and binary nature – what I put out there is out there, and what I send as a direct message, which I use infrequently, is not. I find it easy to have conversations with individuals and on occasion with groups, though I don’t often participate in Twitter chats which are commonly driven by a unique hashtag. I also find it easy to pickup on a conversation and continue it later with the medium. My Twitter client of choice is HootSuite on the PC, though I am using the Twitter.com Web interface more and more as it has evolved tremendously. Twitter for me is like the water cooler or barstool in the local pub.
Blogging is something I enjoy and don’t do nearly as much as I used to and not as much as I would like to. In one regard it is an outlet for the things in my head, and in another it is a way to share and start a conversation. Where my tweets tend to be forgotten over time, my blog posts are still out there, and older ones still draw comments (even real, legit ones too!) and are shared by others. The Hot Iron is like a fireside chat or sitting down with a scotch and cigar among friends.
Looking Ahead And Always Evaluating
Facebook is not the only game in town. If you quit Facebook it should not be the end of your social media activity or identity. I have written before here at The Hot Iron about managing your online presence and I will continue to do so. But at the end of the day, what you do online should be only a part of who you are. So whether you call, tweet or write longhand, you are greater than the tools you use to communicate.
Your comments, as always, are welcome and encouraged!
This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.
It’s a question that comes up several times a year, and people have been asking me it for decades now. As many times as I have answered it, I have yet to write it down. Why I haven’t I don’t know for sure, but there’s no time like the present.
What is the question? Why do I sign my email messages as I do, with “mp/m”? And here’s a warning, it is a little retro-geeky!
When It Began
I have used this signature for my emails dating back to when I was a kid. Then, the messages I was sending were over dial-in bulletin board systems (I have included a link to its definition if you don’t know what one is!). I would typically sign my messages with my initials, “MPM.” But why do I sign it now in lowercase, and what’s up with the slash between the P and the M? Here comes the geek part!
There was a single user operating system for microcomputers popular in the 1980’s called CP/M. It had a multi-user version called MP/M. When I learned of this I was intrigued – it was the same as my initials! I thought of signing my messages with “MP/M” but didn’t want any confusion with the operating system name, so I made the letters lower-case, thus “mp/m” was born as my signature.
Dial-in bulletin board systems were replaced by dial-in services like CompuServe and AOL. Those were replaced by Internet email. Yet through the decades, my signature remained the same.
That’s my story and I am sticking to it.
Go ahead – comment away on this, you won’t hurt my feelings!
This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.
So why the frustration? For me personally, as I switched to Fever last year, losing the service won’t impact my personal consumption of information via RSS feeds. Before I get into it I’ll offer up an explanation of what RSS is – if you are already in the know you can skip it or go ahead and read it to critique my approach to defining it.
So What Is RSS?
For those who are reading this please note I will not try to get too technical, rather explain the process. RSS is a method of informing of new content published, It is achieved by posting some or all of that content and related meta data, links, inages, etc. to a data file. This data file has a particular structure as it is formatted in the XML language (I won’t get into XML here, but if you must follow this link to learn about XML). That data file is placed on a Web server for anyone to access or subscribe to with a public Web URL (the file can also be private too, but I digress). Whenever content is added or any is changed or deleted, the publisher of the content can update the RSS file. As this file can change frequently, it is referred to as an RSS feed, as in feeding new content to the consumer of it.
The RSS feed in itself is not the only place where the power of RSS lies. Software, called an RSS feed aggregator or an RSS reader processes these RSS feeds that are subscribed to and organizes them to present the content to the consumer. There are a variety of RSS feed readers out there, from installed software, mobile apps, Web services (like Google Reader), as well as Web browsers and email clients. The reader also keeps track of what has been read, so that when the RSS feed is updated, it will show new vs. old content, among other features as linking to the source content on its Web site and social media and email sharing functionality. This concludes this RSS overview – let me know if it is clearer to you, or clear as mud.
Now Back To Our Story
Of all of the RSS readers out there, one of the most popular has been Google Reader, It’s power has been in its simplicity and robust formatting and sharing features, plus the fact it was from Google and integrated well into your Google account and that it was a free Web service. So when it was announced that what may be the most widely used RSS reader is going away in a few months, there was much shock and dismay, not only from people who use Google Reader to consume content but from content publishers as well, as an important channel may go away if those consumers of content do not find an alternative to Google Reader.
So why would content publishers be upset? They are still publishing the content so people can still seek it out to read it. First, I’ll give a perspective to who all of these publishers are. When one thinks of RSS feeds, they often only think of blogs and news. Most all blogging software includes out-of-the-box the ability to generate an RSS feed or multiple feeds, and typically you have to make an effort to turn this off. Many believe – including myself – that RSS feeds plus the ease of publishing have led to the popularity and success of blogs. News Web sites are a perfect match for RSS as they are constantly publishing content. This is why most sites not only offer 1 feed but many have a feed for each section of the site or content categories, such as breaking news.
Beyond blogs and news, many Web sites and information sources offer RSS feeds. A quick look at my own personal RSS feeds show job postings and news from company Web sites, weather forecasts, LinkedIn status updates for all of my connections, sports scores, discount shopping offers, Twitter searches and of course blogs and news.
As I talked about in the previously-mentioned iGoogle post, for me RSS is my main source for information. Moving from Google Reader to Fever has not diminished this at all. However what many fear is that people won’t seek out one of the many alternatives to Google Reader out there, and it could signal that RSS is no longer a viable technology or medium, just because Google is dropping Reader.
RSS Is Simply Not In Google’s Future
This past week’s announcement from Google is not the only activity they have taken against RSS. It has been slowly dismantling and marginalizing its FeedBurner service, which is an RSS “enhancer" providing analytics like subscriber counts, the ability to subscribe to a feed by email and other features to a “burned” feed. FeedBurner has always been a free offering from Google since it bought the eponymous Chicago-based start-up several years ago. Though it integrated inline advertising thru its AdSense service, it never really innovated the overall FeedBurner service or further integrated it like it has done with other acquisitions. Even FeedBurner's look and feel has barely changed over the years.
Recently Google announced it was shutting off the FeedBurner API as well as AdSense for RSS feeds. As a result there have been rumors abound that Google will shutdown FeedBurner altogether. Despite this Google has been silent on these rumors. Now with the announcement of Google Reader, people are biting their lip waiting for the other shoe to drop, and looking to other services like FeedBlitz to replace FeedBurner and keep similar functionality along with keeping their RSS feed live.
RSS Still Not A Household Term
By what I have described here regarding the power and simplicity of RSS, you would think that everyone is using it. However that is not the case. RSS, though a free open standard, has had an image problem in my opinion. It’s as though it’s too “techy” for the average person and as a result has not had universal adoption. Though it has a familiar orange icon and browsers and email clients now process feeds, it is not a completely seamless process to subscribe to a feed. Other than Google, not many large service providers with anywhere near the same name recognition have offered RSS readers. RSS has an identity crisis, with emphasis on the latter word ‘crisis.’
What’s Next For RSS?
Just because Google Reader is going away, RSS is not. And in reality, it can’t! As it’s an open standard, as long as someone is publishing an RSS feed file and someone is processing it, RSS is more than alive and well.
Over the past few days I have seen a lot of activity online from those looking for alternative RSS readers such as Fever that I use. A am also sure that entrepreneurs are coming up with innovative alternatives, and I wouldn’t be surprised if another major player makes a goodwill PR move into RSS feed reading as well. On another note, I predict FeedBurner will be eventually shutdown by Google, though that is a whole other blog post on the impact and recovery from that!
#VIVARSS! Do you agree? If so or not, I welcome your comments to this post. And if you do comment, please indicate whether or not you subscribe to The Hot Iron’s RSS feed.
This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.
On December 30, 2012, with no fanfare (once again), this blog – thehotiron.com – turned 6.
Where I got back into a small groove of blogging as of late, I am over a month late in acknowledging the anniversary of this venue. Like last year where I tried not to set unrealistic expectations, I will not set any again, and rather would like to take the opportunity to thank you, my loyal readers, who have given me the encouragement to keep writing and keep The Hot Iron going! Without you, I would be simply talking to myself.
So let’s see what THIS year has in store…
This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.
A story that received little press, even tech circles, was how a blogger was flown to Berlin, Germany to attend and objectively cover the IFA 2012 conference by technology firm Samsung. When the blogger, Clinton Jeff, arrived there from his home in India, he was told instead he was to be a rep for Samsung and demo their technology to attendees of the conference. When he refused, Samsung threatened to strand him there and would not pay for his hotel or return flight. In the end, rival mobile technology firm Nokia paid for Jeff’s stay in the German capital and his return flight home, allowing him to cover it as he saw fit. This was first reported on The Next Web in this post.
Where I personally don’t know Clinton Jeff, I do read his blog Unleash The Phones and follow him on Twitter, and I do know people who know him and he is well-respected in mobile tech circlers. So if he says this happened, I have to believe it. And from Samsung’s response it reinforces their blunder.
A part of the story that was barely touched on by the reports out there was how Nokia paid for his extended stay and flight home. Where some may say this was simply a smart PR move by a competitor, I agree it is. However this in line with how Nokia works with bloggers. How do I know this? Because about 2 years ago Nokia flew me to Berlin to attend a conference and cover it how I saw fit, and I had no logistics issues at all.
Nokia has a strong word-of-mouth social media marketing program called Nokia Connects, which back when I went to Berlin was called WOMWorld/Nokia. It is facilitated by Nokia and WOM agency 1000heads. The program loans new mobile devices to bloggers and others to evaluate and, if they choose, write about it. I say it this was as in all encounters with Nokia connects for over 4 years now, since I went to Nokia OpenLab, they have never even eluded slightly that I need to write something or what I should write.
If this concept is new to you, a thought going through your head may be – why? Why would a company spend money on an international flight, hotel, ground transportation food, admission to a conference for not just 1 person but 3 to cover an event without any expectation of the quality and quantity of what they write? That’s exactly the point! Granted the people they invite are people that will be writing something. But this is why Nokia’s word-of-mouth program is popular with bloggers and successful for the brand.
Diary From Berlin
To better explain, I’ll share more of the itinerary of the trip to Berlin in November 2010. I attended Microsoft TechEd, an international developers conference for those who work with Microsoft technology. Nokia was an exhibitor and had a keynote address on its collaboration with Microsoft for an Outlook/Exchange email client app on Nokia devices as well as other sync technology. Nokia invited me, Dennis Bournique and Craig Richards to cover the event. It was by no means an earth-shattering announcement, and we had no idea only a few months later Nokia would announce it was moving completely to the Microsoft Windows Phone ecosystem from its own known as Symbian. But Nokia wanted people to cover it, and we were invited.
We had a host in Rhiannon from 1000heads who coordinated travel logistics, getting around Berlin, making sure we were fed and access to Nokia staff. Never at any time were we asked to sign ANYTHING, never told or even hinted at what to do or any. In addition to the conference itself we attended a Nokia social and had a little time to see the city, and I gave a brief tour of the areas of Berlin I remembered from a vacation there a few years earlier. I’ll reiterate there was no expectation on what – and when – we wrote, and I did write a few posts including this one and this one and tweeted form the conference. And neither Nokia nor 1000heads ask me to write this – when I heard of what Samsung did, I recalled my time there and was compelled to write this on my own.
In one tech media account of the drama that Samsung put Clinton Jeff through it closed with, “basically, it's not a great idea to accept "free" trips or gifts from companies.” I disagree. First off, for decades journalists have been receiving free trips and all the trappings and still do. Of course buyer beware and know the reputation of the vendor and their consultants to determine it it’s right for you. If an invite comes to me from Nokia again, I will certainly accept it if it fits my schedule and interests.
On their own, business and sports are great areas of conversation in social media. Mix the two, and as it can be in real-life, it can be a tricky area to be in. Do it well, though, and it can go a long way.
This is what happened with me and a couple of others this past weekend, and related to the NFL’s AFC Divisional Playoff game between the New England Patriots (my team, which you may have gleaned from a post or 2 here on The Hot Iron) and the Denver Broncos. A couple of Broncos fans stepped up and offered bets with payouts via social media, and I jumped at the chance. With the Patriots handily beating the Broncos 45-10, My friend Glenn Letham and Jared from my favorite domain registrar Name.com paid me back this week via their blogs.
I met Glenn a few years back at Nokia OpenLab in Helsinki, Finland. Hailing from Vancouver, Canada – and formerly from the Denver area – Glenn is a journalist, speaker and expert in geographic information systems (GIS) and location-based services (LBS) and anything Geo for that matter. Though we have only seen each other in person a couple of times – once at the Nokia E73 Mode Beach Party (as pictured) and when he was in Chicago for a conference, Glenn is a great friend and collaborator, and always has time to answer a question or offer advice and support.
Add to that list a good sport, as he wrote a nice post on his blog, The AnyGeo Blog, about not only the Patriots win but a nice nod to 5 years of this blog. Had I won I had to write a post here about the Broncos. You can read that post on his blog here from this link.
The fact that I made a bet on the Patriots/Broncos game with a Denver-based, globally renown domain name registrar is not unusual or surprising to me. From day 1 of my business relationship with Name.com, it has always been about people. I met my initial contact with them years back at a domain conference, and throughout the 4+ years working with them a person was always available to help if I needed one, in addition to them being proactive in offering assistance.
While I was tweeting with Glenn about the game last Friday, Jared the community manager at Name.com chimed in and offered to bet. Had I won, my Patriots fan Web site, GoPats.com, would have to pay homage to the Broncos. As I won, Jared had to go out and get and wear a Tom Brady jersey and post the picture on the Name.com blog. As a fellow bald guy I can say the colors work well for him, though I don’t think he quite sees it that way.
I tip my hat (which happens to be from the Patriots win in Super Bowl XXXVI) to Glenn and Jared and thank them for not only holding up their end of the bet, but in showing great examples of how tastefully done niche engagement on social media can be done well.
On December 30, 2011, with no fanfare, this blog – thehotiron.com – turned 5.
As I write this it is almost 2 weeks later, and only fits with how the year was for the blog. Where I had high hopes in the beginning of the year 2011 was an interesting year to say the least. Where it had tremendous highs for me, it also presented many challenges that, in the end, affected the quality of The Hot Iron.
For 2012 I will not make such grandiose predictions so not to promise what I can’t deliver. I am taking a more grounded approach, going back to the “roots” of what The Hot Iron has been – tech, business and a few diversions – and using it as a medium to share my background and experience, as a way to let people learn more about me as I go forward in my career.
Social Media Week was a series of events in and around social media in a dozen cities around the world, which took place last week, September 19-23, 2011. Chicago was one of those cities, and there were many panels, events and parties taking place throughout the city.
Rather than taking notes, I tweeted thoughts and takeaways on Twitter, both as a way of compiling my thoughts digitally and to share them with anyone who would like to see them. All tweets had both the #smwgovernance hashtag for the panel as well as #smwchicago for the overall event.
Here are my tweets, as well as comments and thoughts expanding on them.
RT @sanjayakrishna: Why do cars have brakes? So they can SAFELY go FASTER. Governance is an enabler not a barrier. Social Media is no different - This is a retweet of something Sanjaya posted prior to the panel, and I couldn’t agree more. In many organizations governance or risk management is brought after something bad happens, rather than being part of the solution from the beginning, where it should be.
Risk management should be a partner - via me! - This was an initial thought I had as the panel began, building on the previous retweet. Ideally, everyone in the company or organization should be on-board and supportive of social media activities, but sadly this is not always the case.
Sentiment analysis as part of social risk management - An example of a “sentiment map” called Pulse of the Nation: U.S. Mood Throughout the Day inferred from Twitter where social media activity was analyzed and shown as a heat map was presented. Tracking sentiment of your company, brand and products and services should be a part of your overall social media risk assessments.
Competitors are driving social adoption, but why? - Many times a firm will venture into social media without a net or plan, driven solely by the fact their competitors are out there. Like anything, without a plan, vision or direction, you will not be able to truly leverage your energy asserted.
Do you have a social media policy? - Many companies do not have one in any way, shape or form. Like any plan, they can be as simple as a bulleted list or an extensive document, but you should have one.
Unintended leakage - updating your LinkedIn profile with info not otherwise disclosed - An example was sighted where someone wrote on their LinkedIn profile they working with X technology at their employer, a fact that was supposed to be confidential. As most all LinkedIn profiles have a public element to them, this was picked up my the media. I too have found out about colleagues and friends changing jobs via LinkedIn before they announce it, as they decided to update their profile first, then query me puzzled how I knew before they told anyone.
Ask yourself, what is your risk tolerance? - The term is risk “management” not aversion or avoidance. You should have some tolerance as to what amount of risk is acceptable, something ideally part of your social media plan.
Social media governance is not a green field - in many cases it builds on policy you already have - As most companies have been on the Internet in some form for at least the last decade, they should have some plans and risk governance in place for that activity. Social media governance isn’t then starting from scratch, rather building upon what is already in place.
People are mining your digital residue - Wherever you go online, from using Facebook and Twitter to signing up for services, you are leaving a digital trail behind you. Firms and marketers are gathering this information and using it to make offers to you. Where this is hard to completely avoid, it is something you should be aware of whenever you share information.
Set measurable objectives - more than likes and followers - When putting together your social media plan, you should have real, measurable objectives that actually mean something. Having a zillion followers doesn’t mean anything if you have no engagement with them.
Think about crisis communication before you get into one - part of your social policies - Many companies have crisis communications plans in place, and building on them to address a crisis which is played out over social media is a logical progression for those plans.
Staff social media properly - policy, people, monitoring - If you’re going to do anything in a business, do it right, and if you don’t do it fully, have the plan in place to expand it.
Hot topic after #smwgovernance - Manager Resigns Over a Nokia Windows Phone Tweet? http://t.co/eELUcO9X via @thenokiablog #smwchicago - This article came out shortly after the panel where a Microsoft manager resigned after he talked about an unreleased Nokia mobile device running the Windows Mobile 7 operating system, which was a violation of confidentiality policy, something he could have been fired over. An unfortunate example building upon the topic of this panel.
I welcome your thoughts and opinions on this panel in the comments.
The 12 Most has only been live for a few weeks, but it has garnered a lot of attention and traffic. At 12most.com, it is a Web site featuring posts by guest contributors with 12 tips or items on a particular topic. Thus far topics have included business, technology, social media, and a tribute to Father’s Day.