The Hot Iron

Friday, March 04, 2011

Next likemind Chicago on Friday March 18

The next likemind will be Friday, March 18, 2011 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more on likemind, read this great article on likemind Chicago from the Newcity and likemind from the New York Times.

Follow @likemindchicago on Twitter. You are welcome to join the likemind Chicago Facebook group.

Watch for future date announcements at http://likemindchicago.com/ - and Web site coming soon at that address!

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Tuesday, February 15, 2011

A Next Frontier In Mobile Is Behind The Corporate Firewall

While I say I cannot predict the future, sometimes things are so glaring to some and not others, by pointing out you are opening eyes for some people. One of them for me is “a” next frontier in the use of mobile technology – to get beyond the corporate firewall and use all of the tools and data like you can do on a full computer. Note I say “a” next frontier, as it is out there, I just don’t know if it’s the “next” or “last” frontier.

Why do I believe this? Over the years I have managed public Web sites, corporate Intranets, Extranets, portals and knowledge management systems. I have seen how these tools, when used effectively, make people productive. I have also seen how when not managed properly they become a huge mess and waste of resources. Typically, there is a mix of these within most organizations, everything from advanced applications, to a PC under someone’s desk hosting a group’s Intranet Web site, to email.

Going Beyond Email

Using your mobile device to work as you would at work is long overdue. Most corporate workers who have a mobile device use it for email. But beyond email, there may be a limited amount of apps or data available to them. Mobile devices have Web browsers, but you may not be able to make a VPN connection within your company’s firewall. Not having this prevents you from accessing what you can do on your work computer, from your desk or away from it.

More and more email is being used to get around this lack of access. Have you ever asked co-workers or your admin to send you files or information you can’t get at? I see this all the time as friends – even my wife – have to do this in order to get what they may need for a conference call they have to make from a remote location. There’s no other way, especially if getting online with your notebook computer is not an option, or you don’t want to lug it (and power cables, etc.) around.

Going Beyond Mindsets and Existing Network Infrastructure

Shortly before his inauguration, there was buzz about how US President Obama wanted to carry a BlackBerry. In the end, he got one. It is not completely known what kind of security is in use with his device, but the bottom-line is it was achievable. My guess is it’s not out of reach for most companies.

Part of the issue with going mobile with your company information is a mindset it is not secure. This is where you need to go beyond your current infrastructure. As tablets and smarter phones hit the market and become more and more commonplace, the demands from staff will require both of these looming issues to be addressed.

Do I Need An App For That?

Once you go beyond the firewall, the fun begins. Some content and applications may already look great on a mobile browser. Some package applications may already have mobile-friendly interfaces, or even apps to access data. I recently saw a development tool for interfacing with CICS screens on an iPad. (If you don’t know what CICS is, its how most applications were developed on mainframe computers that allowed users to enter and query data. As many CICS screens are still alive and kicking today, thus the opportunity for such a tool). Then there’s the content and applications where you’ll need to either build or buy (or both) to access them outside of the office.

Access content and data in multiple formats on multiple platforms is an opportunity to drive innovation in your corporate Intranet and sites. Everything from comprehensive search to centralizing content to reaping value “dead” or unpopular content can be gained from this effort. As you go forward, build into your requirements mobile platform compatibility, whether for your own internal development or for your third-party vendors. Just think about taking an online training course on your mobile device while sitting in the waiting room for jury duty, and you get the power and convenience of extending the workplace to mobile devices.

Keeping Up With Small Businesses

Many small businesses have some of this capability already. Google Apps works well on Android devices. Salesforce.com has apps for many devices. QuickBooks Online has mobile versions of its full Web-based application. All of these are hosted, third-party services, which does not require the infrastructure to go beyond the firewall. As some larger businesses use Salesforce already, they have an advantage with the ability for their users to work on a mobile device.

Big Picture Thinking On Little Devices

Looking back on what I have presented, I covered a lot, and at a high-level, big picture perspective. As anyone who has worked in computer systems knows, the devil is in the details. But keeping in mind a roadmap to where you want to be, from the short-term to as far out as you can realistically plan, literally getting the information into the hands of those who need it will be critical and advantageous for any business. Let alone the opportunity for those who will be involved in making this happen, whether they build mobile hardware, platforms, apps or supporting software.

Do you agree on this future frontier of mobile? Are you looking forward to it? Are you using it today? Please share your thoughts in the comments of this post.

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Monday, February 07, 2011

Next likemind Chicago on Friday February 18

The next likemind will be Friday, February 18, 2011 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more on likemind, read this great article on likemind Chicago from the Newcity and likemind from the New York Times.

Follow @likemindchicago on Twitter.

Watch for future date announcements at http://likemindchicago.com/ - and Web site coming soon at that address!

Did you enjoy reading this? You are welcome to subscribe to The Hot Iron by RSS feed or by email.

Friday, January 21, 2011

New Web Site for Downtown Chicago Loop Condo For Sale At 5 North Wabash Avenue Suite 1204

Where we at Dunkirk Systems, LLC have clients who sell goods and services through eCommerce Web sites we built for them, never have we built a Web site for just one sale. In this case, it is a condominium in downtown Chicago, Illinois.

The property is at 5 North Wabash Avenue, Suite 1204 in Chicago’s Loop. In a century-old building recently renovated and around the corner from Millennium Park, this 1 bedroom, 1 bathroom plus a den with loft ceilings is a unique property. To enhance the sales process, we were brought on to develop a Web site for this recently listed property. It leverages information from its multiple listing service (MLS) listing, as well as a service used by the REALTOR to photograph and create an interactive floorplan. This also includes a North Wabash Avenue Suite 1204 mobile Web site complete with a QR code and link on every Web page. As with any Web site Dunkirk builds, we built into it the ability for the client to specify and define content, sitemaps to submit to search engines, statistics with Google Analytics and social media link buttons.

Check out the site at www.FiveNorthWabash.com, and if you or a friend or colleague are interested in a condo showing, please contact Kate Mangan Smith.

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Monday, January 17, 2011

3 Words For Your Web Site In 2011

With the start of a new year, many people come out with predictions or trends they see for the coming 12 months. There’s plenty of great writings out there already, so I will not add to the list (if you want to read a good one, there’s Emily Brackett’s Top 10 Web Design Trends for 2011 That Will Help Your Small Business).

As I was pondering my 3 words for 2011 as presented by Chris Brogan I thought of suggesting 3 words for your Web site for 2011. These 3 words are “guiding pillars to focus on in the coming year” as Chris describes.

My 3 words for your Web site are – Measure, Function and Backup.

Measure – Any decision you make for your Web site (or for your business for that matter) should be the result of facts or planning. Whether these are successful or not are determined by the numbers, and you must measure them to ensure if you are on track, way off, or need an adjustment. Many people do not measure their Web site. This starts with the hits, which many people use Google Analytics to measure. It then continues with feed tracking (for blogs or RSS feeds), social media links, surveying and so forth. If you are not doing any measuring, do so. If you have no data to work with, start collecting it.

Function – As much as a Web site must have great content and look good, it must also work. Links should not be broken. Forms should submit properly and accurately process the information entered. Any unique functionality should not only work but also work in all browsers. Where you may think these examples should be a given, many times they are not. The simple thing is to test your Web site on multiple browsers – Internet Explorer, Firefox, Chrome, Opera, etc. – and on multiple platforms – PC, Mac, Linux, mobile devices – and see how they look and perform. Ensuring your Web site works means it is working for your customers.

Backup – Do you have a backup strategy for your Web site? Or do you even have at least one, single backup copy of your Web site stored someplace secure? If not, then you should. Develop a plan of what to backup and how often. Backups can be as simple as a database dump or export of orders, blog posts or customer data. It should be done on an interval that works for you. One you create it, test the backup plan, as a backup is no good if you can’t restore from it. Fortunately your Web host more than likely has some form of backup procedures in place. But why wait until there’s a problem to fund out they don’t?

There are a lot of things to consider with regards to any Web site, as I have presented before with The State of Your Web Site. These are 3 core areas from which you can build the success of your Web site. If you have any questions or comments on any of these, please enter them in the comments area of this post below. If you need help to make these happen, please contact me personally.

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Wednesday, January 12, 2011

Is The NFL Moving To A Unified Web Site?

Over the holidays I caught up on reading and responding to email, in the process managing both my personal and work email inboxes to zero. One of the messages I processed came from the National Football League, or NFL. As I am a New England Patriots season ticket holder, this is probably why I received it. An image of the short message is below:

The message text read as follows:

Dear Michael,

In the next few weeks we'll be redesigning the Patriots website, and are hoping that you will share your opinion with us about the current website. By participating in this short survey, you will provide valuable information to help us evaluate the design and functionality of your favorite team's website. To get started, please click here to take the survey.

Thanks for your help!

Sincerely,

NFL.com

After reading it and re-reading it, as well as taking the brief survey, I had one question, are NFL team Web sites moving to a unified platform?

Such a move does not surprise me, as other sports leagues have taken a similar approach. Major League Baseball, or MLB, first comes to mind as they made this move many years ago. Other US pro sports leagues, such as Major League Soccer and the National Hockey League also have. The National Basketball League (NBA) appears to have, but the Boston Celtics Web site appears different from the other NBA team Web sites, though it does not mean it’s not on a common platform.

Having all team Web sites on a common platform provides many gains, which outweigh the negatives. First and foremost is cost and technical management – no need for 32 separate Web sites (there are 32 NFL teams), where you technically have one. Each team Web site (or section of the NFL site) will have a similar navigation structure, making it easy for the Web visitor to navigate from team-to-team. You still have your team-based content writers and coordinators, or whatever their title would be. You can also better leverage content across team sites with relative ease, both the written word and rich media, and the latter may be driving much of this. MLB has been very successful and providing broadcasts and audio and video of games, and charging for it. The NFL, which is known for its high-quality NFL Films, will probably make a similar offer.

If there are any drawbacks from combining Web sites is the complete control of the look and feel and overall content of the Web site. This will be more of an internal team issue than for the fans. Hopefully combining all Web sites will force all teams to offer a consistent level of quality content and design, where currently some team sites offer more content than others, not to mention some have a better design as others.

I performed a few searches and did not see anything specifically mentioning any form of unifying move. I welcome any thoughts and opinions on this, not just from a sports standpoint but from a branding and design view as well. Plus any insight into if the NFL is actually doing this is welcome too.

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Tuesday, January 11, 2011

Next likemind Chicago on Friday January 21

The next likemind will be Friday, January 21, 2011 in dozens of cities around the world.

In Chicago, it will be at Argo Tea, 140 S Dearborn St. at the corner of Adams and Dearborn Streets in the Loop from 8:00 am to 10:00 am.

I call likemind a gathering of creative-minded people, from various disciplines including Internet, advertising, art, social media, et. al. For more on likemind, read this great article on likemind Chicago from the Newcity and likemind from the New York Times. Follow @likemindchicago on Twitter.

Did you enjoy reading this? You are welcome to subscribe to The Hot Iron by RSS feed or by email.

Monday, January 10, 2011

My Takeaways From The Book Social Nation

“They just don’t get it” is a phrase I hear a lot when people who work in social media talk about people or companies that are new, struggling or resistant to being immersed in social media. Part of this frustration on those who are consumers or consultants is around the educational component of it. Part of the frustration of those who don’t know or understand social media is the complete need to be educated on something that, in many cases, is altogether new to them. Thus there is a need for education to make everyone’s lives easier.

Educating people on social media, from organizational cultural change to actually tweeting and everything else in between and around it is the talk in Social Nation: How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business, a book by Barry Libert. The author presents a good book in Social Nation on what social media is, and does a great explanation that it is not just a plug into an organization, rather in some cases how it drives change and thinking of what an organization actually does.

As a believer, practitioner and “walk the talker” of social media, did I have takeaways from this book? Surely. And many of these are driven by interactions with clients and prospective clients with regards to their approach to social media.

Getting into social media today is more complicated than getting into the Web in its early days – I recall fondly building my first commercial Web sites for clients going back to the mid 1990’s. Back then it involved a lot of education and there were always new and changing elements. Today it seems like all that is involved in social media, still in its infancy, is much more comprehensive, intricate and to some complicated than the Web’s infancy. Working with one firm for a Web site may have been all you needed then, today you may work with one offering many services, or many offering just one.

Explaining it is not enough and may not always be relevant – just like businesses need to define their niche, social media needs to be articulated to that niche for it to truly be understood. In the book, Libert gives examples about Zappos, Apple, Google and Ducati, but very few about small to mid-sized businesses. These are good examples, but as I can see using his book as one to offer to a client or a prospect client to digest, more relevant issues to less than large companies are more relevant to a small business, especially as I see more copies of this book being read by entrepreneurs than corporate executives.

You need to talk to everyone – Often people think being a social company is just talking to customers, when it should be to talk to everyone, including all employees, partners, investors, etc. Having a common voice to all will make communication overall easier.

Social Nation is a good primer for a business or individual currently not using social media, or is personally but not professionally. It is not for someone already engaged or working with social media, such as myself, as the book is preaching to the proverbial choir at that point. Although saying that, the accompanying Web site to the book, at socialnationbook.com - offers a unique and interesting social quotient (SQ) test. Coming off of reading StrengthsFinder 2.0, this was a similar experience. So what is my SQ? The 3 words that were presented to me after the quiz were Visionary, Creative Thinker and Transparent. You can take the quiz yourself, and there is no charge for it.

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Monday, December 27, 2010

My Takeaways From The Book StrengthsFinder 2.0

Previously I talked about playing to your strengths. This doesn’t mean being complacent and not growing yourself. Hardly, it says rather than focusing solely on being super humanoids, let’s look at what we do best and leverage the heck out of it.

Among all the self-help business books out there is one which focuses on this – helping you identify your strengths and how to use them to your advantage. StrengthsFinder 2.0 is from the Gallup Organization. It is the second edition of a book which came out from the poll people in 1998. This book was recommended to me by John R. Dallas, Jr., a good friend and renown business leader, and I bought my own copy of the book.

StrengthsFinder 2.0 comes with a single-use code for an accompanying Web site. The main feature of the site is the assessment. It is a survey which takes about a half hour to respond to all questions, and upon completion it gives you a list of your top 5 strengths, which come from a pre-defined list of 34. I took the assessment test first then read the book, upon John’s recommendation, rather than reading the book first. He recommends this approach so that the person who takes the assessment will have no preconceived notions of what the results will be.

After taking the Web-based assessment, here’s my top 5 strengths:

The above photo is of the cover of the book, where you can write your strengths after removing the dust jacket. If you don’t see the photo, my top 5 strengths are: Activator, Adaptability, Relator, Connectedness, and Responsibility.

Now What?

After I got my results from the assessment, I sat back and took a look at the 5 words given to me. At first glance, they were not a complete shock or surprise to me. I like to think I know myself pretty well, and coupled with what others have said to me about me, these were in line with what I would expect from such an assessment. That being said, I did not know specifically these would come up as my top 5 strengths, so it was a good use of my time.

I then went to the book, reading the opening then the write-ups on my top 5 strengths. For each, there is a brief discussion on it, quotes from a selected people who have the same strength, “ideas for action” on how to leverage this strength, and tips for working with someone else with the same strength. Following reading on my top strengths I read through the remaining 29 strengths defined in the book. After reviewing the entire list and reflecting on all of it, there certainly are others strengths defined which would apply to me, but I am not discounting the top 5 selected as it is a good list to work with.

My takeaway from StrengthsFinder 2.0 is the overall experience that is the book, from the assessment to the discussion on all strengths identified. Although I don’t consider myself an expert at assessing people, I do consider myself a decent judge of character and how to get the most out of people whom I work with. As Gallup is the expert at surveying, this was a great process to see how the questions in the assessment derived this list. The Web site has other tools, including one which allows you to make a poster of your strengths. I have this posted in my office, and glance at as a reminder on occasion.

I recommend StrengthsFinder 2.0 to anyone who is interested in playing to their strengths. It was not a complete life-changing experience for me, rather a good reaffirmation of who I am and what I can do. I do recommend getting a new copy of the book so you can get the code to take the assessment and get the full effect of the book.

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Wednesday, December 01, 2010

Play To Your Strengths

“Play to your strengths” is a phrase I use a lot. I feel most of the time I say it to myself, in observation of something I or others do. All in all, it is great advice and something I may tattoo on my forehead backwards as a reminder for whenever I decide to take on something I really shouldn’t, as it isn’t in my “strengths zone” (I made up that term, feel free to use it!).

You may have just read that and thought, :”what a wimp, he’ll never go anywhere as he is not a risk taker.” No, that’s not what I said. I am all for taking on something new, stretching boundaries, expanding knowledge and awareness and recognizing and taking risks. There’s a big difference between taking on a new role or project, parachuting out of an airplane and, say, plumbing.

When evaluating a new move, there is always that “butterflies in the belly” feeling, and it maybe as much euphoria as anxiety. In breaking down the components of a move, maybe it may not as much of a stretch as you had thought. For example, when I moved to Chicago several years ago after I broke it down, it wasn’t as big of a deal for me as I had originally thought, not to mention what others thought as they did not know my thought process.

In playing to your strengths, you are not being weak. Rather, you are using and exploiting what you can do and analyzing anything new to see if you even want to do it yourself at all. Learning new, complicated software may be a challenge you want to do with little downside, other than the time you are spending on it that could be spent on something else. Expanding a business to a new city or country may be more logistical and cultural than you could have anticipated. Deciding not to do these as planned but instead hiring someone with the skill or partnering with someone in the new location could achieve the same goal. If the end result achieved, you may have just played to your strength to facilitate and manage the relationships.

Earlier I mentioned plumbing. This is something where I should have played to my strengths and just hired a plumber out of the gate to fix my toilet. I did assess the issue, went to the mega hardware store and was told all I needed was a US$5.00 flapper to fix it. What I didn’t assess was the potential downsides, namely I would do damage I couldn’t fix like breaking the overfill pipe in the toilet tank trying to replace the flapper, and as a result would have to use my daughter’s beach pail to flush the toilet until the plumber came to fix everything, which in the end was much less than the value of my time and the aggravation on my family. Thus the accompanying photo.

Strengths have been on my mind a lot recently as I just read the book StrengthsFinder 2.0 and took the accompanying strengths assessment survey. I will write about this book separately. In the meantime, my strengths will always come into play, even as I am expanding into unchartered or simply greater waters.

What say you – do you play to your strengths or just go with your gut and take on a task? Or something else? Please share your thoughts in the comments.

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